CCM w/Direct Transfer to CUE

Video example of direct transfer from CCM 7 to CUE 7.

  • CCM and CUE have been integrated prior to this example.
  • This leverages the CUE user PhonenumberE164 method for doing a direct transfer to Voice mail.


  • Quick setup
  • Configuration can be completed with CCM GUI and CUE cli or GUI, no additional gateway configuration required


  • CUE prompt will announce the E164 number not the transfer dialed number
  • Addition gateway configuration required to replication in CME/SRST


Updated Method: Note this does not scale well but it replicates the use of *XXXX transfer to a specific number

For this solution I used for the Phone registered to CCM. Different solution required for CME direct transfer

  • Create a Translation pattern for *XXXX in sc {site-specific} partition
  • Set the CSS set to special {CSS and partition set aside for special routes}
  • Translate to called number to 4001 {the specific number to be transfered to}
  • Create CTI route point with 4001 DN in the special partition
  • Call forward all set with CUE VM profile set

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